Matrix Games

Job Description:

As part of Matrix Pro Sims’ Defence Sales and Client Relations team, you’ll serve as the first point of contact for our existing clients across the air, sea, land, cyber and space domains. Drawing on your operational, leadership, and training background, you will ensure our customers continue to receive the high standard of service, professionalism, and understanding they expect from Matrix Pro. You would ideally be located in America or Asia Pacific to handle customers from those time zones. 

You will actively manage communications with our client base, guiding them through our established pathways for support, training, accounts, or other requirements within the company. This includes ensuring timely and proactive engagement throughout their licence lifecycle, not just at renewal but from handover, building trust and confidence through consistent follow-up and domain-relevant conversation.

Your insight into military structure, safety, and training delivery will be invaluable when engaging with clients who use our wargaming and simulation tools for training, analysis, and experimentation. You’ll help them maximise the capability of our products, feed lessons and user feedback back into the team, and support demonstrations or briefings where your operational understanding adds credibility and depth.

You’ll maintain accurate client information within company systems, capturing their use-cases, feedback, and renewal intentions. You’ll also support the team at trade shows, exhibitions, and demonstration events, representing Matrix Pro Sims with the authority of real-world experience and the professionalism of a seasoned defence representative.

Responsibilities: 

• Serve as the first point of contact for existing Matrix Pro Sims clients.
• Actively manage communications with clients, helping them use our routine pathways for support, training, accounts, or other needs within the company.
• Encourage licence renewal through your work, engaging with clients early in their licensing period to build a relationship rather than only in the months prior to renewal.
• Maintain client status and information in company systems, including their use-case, experience/feedback on products, and intention to renew.
• Represent Matrix Pro Sims at trade shows, exhibitions, and demonstration events in Europe (e.g. IT2EC, DSET, DSEI) and North America (e.g. I/ITSEC), and increasingly Asia and the Middle East. Travel - approx. 12 trips per year.
• Support internal system and process development through project management.

Key Skill & Attributes

• Strong communicator with an approachable yet confident manner, able to build and sustain trusted relationships with defence clients.
• Highly organised and methodical, maintaining structured client records, renewal tracking, and proactive follow-up.
• Confident presenter, capable of delivering clear, professional briefings to both technical and senior military stakeholders.
• Adaptable and proactive, comfortable managing multiple priorities and representing the company at events or on-site visits in the UK and overseas.
• Analytical mindset with the ability to interpret client feedback and identify opportunities for improved support or engagement.

Required Experience and Qualifications

• 5+ Years of relevant experience, but 10+ years preferred.
• Demonstrated experience managing client relationships within defence or similarly structured organisations, ensuring consistent communication and satisfaction throughout the licence lifecycle.
• Operational background that enables credible discussion of simulation-based training, wargaming applications, and analytical use-cases.
• Skilled in structured reporting, client feedback collection, and translating insights into actionable improvements for internal teams.
• Proven ability to operate with professionalism, discretion, and attention to detail when handling sensitive or classified information.
• Familiarity with modern CRM systems or structured data processes to support client engagement and renewal management.

Preferred Experience

While not required, these skills would be beneficial:

• Defence Modelling and Simulation (M&S) or wargaming for training, education or analysis.
• Ex-Military, or government agency an advantage.
• US based is an advantage due to the number of clients based there.
• Experience of Slitherine’s strategy & wargames.

Benefits

• Flexible Working Arrangements: Work from our offices in Epsom, UK; Warsaw, Poland; Milan, Italy; or work fully remote in Europe or North America.
• Access to our library of over 300 commercial games
• Military Reserve Support: We support National defence reserve obligations as applicable.

Salary

£50k-£70k based on experience and location.

Employment Type:

Full-time, permanent

If you’re passionate about enhancing military and government readiness through cutting-edge
simulation solutions and possess the expertise to engage with defence clients in a meaningful way,
we’d love to hear from you.

Application Process

Please submit your CV and a covering letter to career@slitherine.co.uk or via the Apply button. By submitting your resume, you consent to the processing of your personal data for recruitment purposes by Slitherine Software UK Ltd and its subsidiaries.

About Matrix Pro Sims (Division of Slitherine Software UK Limited)

Matrix Pro Sims is a division of Slitherine Software UK Ltd., the world-leading publisher of commercial off-the-shelf (COTS) professional digital wargames.

Since July 2000, Slitherine has led the commercial strategy and wargames market. Matrix Pro Sims focuses on highly detailed strategy and simulation tools tailored for the defence, training and education and analysis sectors.

What began as a commercial video game, Command Professional Edition (Command PE) has evolved into a highly effective simulation platform for defence users. From its early adoption in innovative AI-for-command studies to widespread use in operational-level training and experimentation.

With global reach and a client base spanning more than 30 nations, we support defence and allied forces, industrial partners and educational institutions through realistic, scalable and cost-effective tools.